Frequently asked questions
What’s the difference from Connection55 to other ticketing services?
Connection55 is 100% focused on international delegations, allowing organizers from all over the world charge for tickets or sponsorship plans in different currencies. If you organize an event in Mexico, for example, you can charge your international visitors in dollars, euros, pounds or one of the 135 currencies that we accept, and have your payouts in Mexican pesos or other currency based on your company’s country.
Can I charge your fees to my client?
Yes, you can also have a different price for international delegations to your regular prices.
What features do I get when using Connection55?
All users get access to ALL of our features. This includes a full ticketing management system, secure online payments, stunning online pages, supplier payments, fully automated emails and great service & customer support.
How many currencies do you convert?
Connection55 supports processing charges in 135+ currencies allowing you to present tickets on your page, in the customer’s native currency. Doing so can improve sales and help customers to avoid conversion costs. Your account will always have Euros, and we’ll automatically convert the payments to this default settlement currency before transferring the funds.
How much does it cost to transfer the funds to my account?
This depends on the country in which you wish to receive your funds. Usually international wire transfers have a cost per payout. We provide much lower currency exchange rates than commercial banks, often saving organizers thousands of dollars in currency conversion. Contact us for our exchange rates.
Are there fees for refunds?
Absolutely not! When you need to refund a customer, you pay no fees and we return all transaction and credit card fees.
When will I receive my funds?
Deposits (payouts) are available on your account weekly. For you to receive funds for payments we’ve processed for you, Connection55 will send your available account balance into your bank account through international wire transfers.